MENU

Terms and Conditions

Returns Policy

A full refund will be provided for any garments which are found faulty upon receipt provided they are returned to our warehouse, unworn with swingtags still attached and within 5 working days.  Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.  All transactions from this website are covered by New Zealand consumer legislation.

Privacy

We operate in accordance with the New Zealand Privacy Act 1993. The privacy of your customer data, orders and communications are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in. By using or accessing this website, you are consenting to Victoria J's use of Cookies. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive and allow the website to remember important information that will make your use of the site more convenient. This website uses Cookies to analyse user activity through Google Analytics to improve the functionality and user experience of the website and to assist with repeat ordering. We do not share any personal information or information about individual user activities with any other party. View the Google privacy policy here.

Shipping Costs

Most orders will cost  NZ$7.50 for courier delivery.  Multiple or large orders, oversesas orders and rural delivery will incur an extra charge.  Please see estimates when proceeding to checkout.

Delivery Times

We will process your order within 1 business day following payment of cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 2 days for delivery within New Zealand.

Colour Variation

Please note that the colour of our garments as seen on your monitor may differ slightly to the physical item. Every effort has been made to portray the colours of our garments on our website as accurately as possible, however, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.